Most frequent questions and answers
Once you paid your membership or game, you are free to sign yourself into any game you like via www.fcurban.es/games or www.fcurban.es/ladies (female players). Simply search spots and games near you, select a game and reserve your spot by filling in your credentials. After you’ve confirmed your spot, you will receive confirmation with the game details on the game day (if you need to cancel then just reply to the message). Be there on the spot 15 minutes before the game and, most importantly, have fun!
After a couple of days you will receive your membership card, which contains €20 credit for the FC Urban Webshop and a code to invite friends, which will generate you €10 credit once they become member!
Your membership starts as soon as you sign up, so you can play a game on the very same day as you start your membership! The day you start your membership will automatically be the beginning of your FC Urban membership month.
For example: if you sign up as a member on the 14th of March, this marks the beginning of your FC Urban membership month. Your next payment is on the 14th of April.
Yes, you can! Although priority goes to players who are not playing a game yet on that day.
If you have signed yourself up to a game and you would like to play more games on the same day, you can send the city manager a Whatsapp. He will send you a message to tell you if there is a possibility to play multiple games that day.
In case you can only play one day a week and you would like to play a couple of games in a row on that day, we are very willing to make exceptions to the rule!
With the Flex Membership: Yes. You can pause or stop your membership up to 10 days before the end of your month*.
With the Smart Membership you can cancel monthly after the period of 6 months. Here also applies: stop your membership up to 10 days before the end of your month*.
* An example: you have started your membership on the 14 of March. In order to cancel the membership for next month, you must cancel the membership on the 4th of April latest.
Go to www.fcurban.nl/cancelation and hit the ‘stop membership’-button.
WIth the Flex Membership you can cancel monthly, you can pause or stop your membership up to 10 days before the end of your month*.
With the Smart Membership you can cancel monthly after the initial period of 6 months. Here also applies: stop your membership up to 10 days before the end of your month*.